Return & Refund Policy

Last Updated: December 9, 2025

1. Introduction

This Return & Refund Policy explains how cancellations, refunds, and returns are handled for bookings, memberships, and purchases made with Game & Golf Café Lounge (“we,” “our,” or “us”).

By booking an experience, purchasing a membership, or using our services, you agree to this policy.

2. Booking Cancellations & Refunds

2.1 Customer-Initiated Cancellations

Refunds for booked game or simulator sessions may be considered only if:

• The cancellation is made within the applicable cancellation window (if offered)

• The booking was made in error and reported promptly

• Exceptional circumstances are reviewed and approved by management

Refund approval is not guaranteed and is evaluated on a case-by-case basis.

2.2 No Refunds Will Be Issued For:

• Missed bookings (no-shows)

• Late arrivals

• Change of mind

• Incorrect booking details provided by the customer

2.3 Club-Initiated Cancellations

If Game & Golf Café Lounge cancels a booking due to:

• Maintenance issues

• System or technical errors

• Operational requirements

You will be offered:

• A full refund or

• A rescheduled session at no additional cost

3. Membership Refund Policy

3.1 Membership Fees

Membership fees are generally non-refundable once activated.

Refunds may be considered only in limited circumstances, such as:

• Duplicate payment

• Verified system or processing error

• Inability to provide services due to club-related issues

3.2 Non-Eligible Membership Refunds

Refunds will not be issued for:

• Lack of usage

• Change of mind

• Violation of club rules

• Suspension or termination due to misconduct

4. Product Purchases (If Applicable)

If physical or retail items are offered for sale:

• Returns may be accepted only for defective items

• Issues must be reported within 7 days of purchase

• Items must be unused and in original condition

The following are not eligible for return:

• Custom or personalized items

• Used or worn items

• Items damaged after purchase

5. Refund Processing

If a refund is approved:

• Refunds are issued to the original payment method

• Processing typically takes 5–10 business days, depending on your bank or payment provider

• A confirmation email will be sent once the refund is processed

6. Non-Refundable Items & Services

The following are strictly non-refundable:

• Activated membership fees (except approved exceptions)

• Missed or forfeited bookings

• Late arrival fees

• Promotional or discounted offers

• Gift cards or store credits

7. Policy Changes

We reserve the right to update this Return & Refund Policy at any time. Changes will be reflected by the “Last Updated” date. Continued use of our services constitutes acceptance of the updated policy.

8. Contact Information

For refund or return inquiries, please contact us:

Game & Golf Café Lounge
📍 14214 Bergen Blvd, Suite #110, Noblesville, IN 46060
📞 (800) 988-8757
📧 contact@gamegolfcafe.com